How to resolve failing risks in your PPWR conformity scores
Last updated: June 9, 2026
Your PPWR conformity score is calculated from your questionnaire responses. Each risk control reflects a specific packaging compliance requirement. Within some controls, individual KPIs provide a more granular breakdown of what is passing or failing. This article explains each control, what causes it to fail or stay pending, and how to resolve it.
Risk 1: Substances of concern (SoC)
Checks whether your organization has taken active steps to reduce substances of concern in packaging materials, as required under PPWR Article 6.
KPI 1: SoC actions
Your questionnaire response indicates that your organization has not yet taken sufficient steps to minimize the presence of substances of concern in packaging materials. This typically means no active SoC reduction program has been confirmed.
How to resolve
Update your operations and the questionnaire to confirm that your organization has an active SoC minimization program. Supporting evidence such as a material restrictions list or chemical management policy will strengthen your score.
Survey path
Packaging assessment survey > Substances of Concern > General
Risk 2: PFAS restrictions
Assesses whether your packaging materials comply with PFAS concentration limits and whether test documentation is on file. Two KPIs are evaluated independently.
KPI 1: PFAS threshold
One or more of the three regulated PFAS concentration thresholds have been exceeded in your packaging materials.
The thresholds are as follows:
Step 1: Total fluorine must not exceed the 50 mg/kg. If your packaging is below this threshold you are passing the assessment. If not you must move to step 2.
Step 2: Total organic fluorine must not exceed the 50 mg/kg. If your packaging is below this threshold you are passing the assessment. If not you must move to step 3.
Step 3: Highest PFAS type must not exceed the 25 µg/kg and the sum of all PFAS must not exceed 250 µg/kg.
How to resolve
Identify which threshold is exceeded in your test results and work with your suppliers to reformulate or replace affected packaging components. Update your questionnaire once compliant materials are in use.
Survey path
Packaging assessment survey > Substances of Concern > PFAS > PFAS volume thresholds
KPI 2: PFAS test reports
Either no PFAS test report has been provided, or the questionnaire response indicates a report exists but no file was attached.
How to resolve
Obtain a PFAS test report from an accredited laboratory and upload it to the questionnaire. If a report already exists, re-open your submission and attach the file in the PFAS test question.
Survey path
Packaging assessment survey > Substances of Concern > PFAS > PFAS test results
Risk 3: EN13430 compliance
Verifies that your packaging has been assessed against EN13430, the European standard for packaging recoverable through material recycling, and that supporting evidence is attached.
KPI 1: EN13430 assessment
This control fails for one of two reasons: no EN13430 compliance assessment has been carried out for your packaging, or the questionnaire indicates compliance was assessed but no document was attached.
How to resolve
If no assessment has been done, commission one against the EN13430 standard. If an assessment already exists, re-open the questionnaire and attach the compliance document in the specific question.
Survey path
Packaging assessment survey > Recyclability > General
Risk 4: Document completeness
Evaluates whether all required packaging documentation has been provided. Five KPIs are assessed independently. A packaging entry can fail on one or more of these simultaneously.
KPI 1: Harmonisation
No information on harmonisation has been provided for this packaging entry. Add the relevant harmonisation data in your questionnaire response.
Survey path
Packaging assessment survey >Harmonisation standards & specifications > Harmonisation standards
KPI 2: Specifications
No packaging specifications have been provided. Complete the specifications fields in your questionnaire or attach the relevant specification document.
Survey path
Packaging assessment survey >Harmonisation standards & specifications > Common specifications
KPI 3: Design documents
No design documentation has been provided for this packaging. Upload design files or drawings for the packaging entry in the questionnaire.
Survey path
Packaging assessment survey > Materials, design and diagrams > Conceptual design
KPI 4: Technical documents
No technical documentation has been provided. Attach the relevant technical files (e.g. material data sheets, compliance certificates) to your questionnaire submission.
Survey path
Packaging assessment survey > Materials, design and diagrams > Technical drawings
KPI 5: Component breakdown
One or more packaging items contain components for which no component-level information was provided. Each component within a packaging entry must be documented individually.
Survey path
Packaging assessment survey > Materials, design and diagrams > Components per material type (e.g., Glass, Textile)
How to resolve
Each KPI above is scored independently. Upload the evidence on each relevant questions to complete the data collection needs.
Risk 5: Heavy metals restrictions
Checks compliance with heavy metal concentration limits in packaging materials and verifies that test documentation is available. Two KPIs are evaluated independently.
KPI 1: Heavy metal threshold
The heavy metal threshold have been exceeded in your packaging materials. The total heavy metals threshold should not be exceeding 100 mg/kg for the total packaging type.
How to resolve
Work with your suppliers to reformulate or replace affected packaging components. Update your questionnaire once compliant materials are in use.
Survey path
Packaging assessment survey > Materials, design and diagrams > Components per material type (e.g., Glass, Textile) > Heavy metal concentration column
KPI 2: Heavy metal tests
Either no heavy metals test report has been provided, or the questionnaire response indicates a report exists but no file was attached.
How to resolve
Obtain a heavy metals test report from an accredited laboratory and upload it to the questionnaire. If a report already exists, re-open your submission and attach the file in the heavy metal test question.
Survey path
Packaging assessment survey > Substances of Concern > Heavy metals > Heavy metals test results