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IROs: Hotels & Lodging (HHL)
Jasper Akkermans avatar
Written by Jasper Akkermans
Updated over 4 months ago

ESRS E1 - Climate change

Topic

Climate change

Sub-topic

Energy

Sub-sub-topic

IRO

Risk

Location

Own operations

Time-frame

Medium-term

Title

GHG emissions in the hospitality industry pose a financial risk.

Example

High energy consumption in hotels contributes to increased greenhouse gas emissions. Unless able to quickly transition to renewables, hotel chains run the risk of high costs, a damaged sustainability reputation, and potential penalties. Hotels such as Marriott International are investing in energy-efficient systems to reduce their carbon footprint.

Reference

Marriott International Sustainability Report, 2023

ESRS E3 - Water and marine resources

Topic

Water and marine resources

Sub-topic

Water

Sub-sub-topic

Water withdrawals

IRO

Risk

Location

Own operations

Time-frame

Medium-term

Title

Hotels in water-scarce regions face water risks.

Example

Hotels in water-scarce regions face significant water stress risks, reducing their ability to provide high-quality services. Companies such as Hilton are implementing water conservation measures to manage these risks, increasing the longevity of their business.

Reference

Hilton Sustainability Report, 2023

ESRS S1 - Own workforce

Topic

Own workforce

Sub-topic

Equal treatment and opportunities for all

Sub-sub-topic

IRO

Opportunity

Location

Own operations

Time-frame

Medium-term

Title

Promoting diversity and inclusion in workforce.

Example

IHG Hotels & Resorts promotes diversity and inclusion by fostering a workplace culture that respects and values differences. Through recruitment practices, training programs, and employee resource groups, IHG enhances workforce diversity, supports equal opportunity, and strengthens organisational performance.

Reference

IHG Annual Responsible Business Report, 2023

ESRS S4 - Consumers and end-users

Topic

Consumers and end-users

Sub-topic

Personal safety of consumers and/or end-users

Sub-sub-topic

IRO

Impact - potential positive

Location

Downstream

Time-frame

Medium-term

Title

Quality assurance increases safety of end-users.

Example

Health, safety, and quality assurance in hotel services ensure customer safety and satisfaction. Hilton implements strict quality assurance processes across its operations to ensure customer wellbeing.

Reference

Hilton Sustainability Report, 2023

ESRS G1 - Business conduct

Topic

Business conduct

Sub-topic

Corporate culture

Sub-sub-topic

IRO

Impact - actual positive

Location

Own Operations, Supply Chain (Upstream, Downstream)

Time-frame

Medium-term

Title

Enhancing business ethics in the hospitality industry to build trust and reputation.

Example

In the hospitality industry, maintaining high standards of business ethics is crucial for building trust with guests, employees, and partners. Implementing comprehensive ethics training and establishing clear codes of conduct can prevent unethical behavior and enhance the company’s reputation. For instance, Accor has developed a rigorous code of ethics that applies to all employees and suppliers, focusing on anti-corruption, fair competition, and human rights. This initiative has led to increased transparency, better stakeholder relationships, and a stronger brand reputation.

Reference

Accor Sustainability Report, 2023

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